Refund policy

Return & Refund Policy

At BraceBelle.store, customer satisfaction is very important to us. We want you to feel confident when shopping for bracelets, bangles, and jewelry gifts from our store. If you are not fully satisfied with your purchase, we offer a simple and customer-friendly return and refund process.

30-Day Free Return & Refund Policy

We offer free returns and refunds within 30 days of the delivery date. This means you may request a return or refund within 30 days after receiving your order.

To be eligible for a return, the item must be returned in its original condition, unused, unworn, and with all original packaging included when possible.

Return Eligibility

Items may be eligible for return if:

The return request is made within 30 days of delivery
The item is unused, unworn, and in original condition
The item is not damaged due to misuse, improper handling, or normal wear
The product is returned with its original packaging when available
Proof of purchase or order confirmation is provided

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they show signs of use, wear, damage, or alteration after delivery.

We reserve the right to refuse a return if the item does not meet our return conditions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@BraceBelle.store.

Please include:

Your order number
Photos of the item
Photos of the packaging, if applicable
A short explanation of the issue

Once we review your request, we will provide the best available solution, which may include a replacement, refund, or return instructions.

How to Start a Return

To start a return, please contact us at:

Email: support@BraceBelle.store

Please include your order number and reason for return. Our support team will review your request and provide return instructions.

Do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

BraceBelle offers free returns within 30 days for eligible orders. Once your return request is approved, we will provide further instructions regarding the return process.

Refund Processing

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please note that banks and payment providers may require additional time to post the refund to your account.

Exchanges

If you would like a different item, we recommend requesting a return for the original item and placing a new order for the desired product.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@BraceBelle.store. We will do our best to assist you. However, if the order has already been processed or shipped, cancellation may no longer be available.